Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Belgravia London.
These Terms of Service (“Terms”) apply when you access our website, use our services or purchase products from Belgravia London.
Throughout these Terms, “we”, “us” and “our” refer to the business trading as Belgravia London.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.
By using our website or placing an order with us, you agree to these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.
1. OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, colours and appearance may vary slightly depending on your screen, device settings, lighting and photography.
Product packaging, presentation or minor design details may occasionally vary from images displayed on our website where this does not materially alter the product.
All products are subject to availability.
Nothing in these Terms excludes your legal rights in relation to goods that are faulty, not as described, not of satisfactory quality or not fit for purpose.
2. ORDERS
When you place an order, you are making an offer to purchase the products in your basket.
After placing an order, you will receive an order confirmation at the contact details you provided.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• there has been an obvious pricing or product information error;
• we are unable to authorise or process payment;
• we reasonably suspect fraud or misuse of our website; or
• we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
3. PRICES AND PAYMENT
All prices are shown in pounds sterling (£) unless otherwise stated.
The total price payable, including applicable delivery charges, will be shown to you before you complete your purchase.
We may change our prices at any time. Changes will not affect orders that have already been accepted by us.
Payment must be made using one of the payment methods available at checkout.
You confirm that the payment information you provide is accurate and that you are authorised to use the chosen payment method.
4. SHIPPING AND DELIVERY
We will deliver orders to the delivery address supplied at checkout.
Delivery prices and estimated delivery times will be displayed on our website or during checkout.
Delivery dates and times are estimates unless we expressly agree otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you where appropriate.
We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them, except where applicable law provides otherwise.
Please ensure that your delivery information is complete and accurate before submitting your order.
Further information is available in our Shipping Policy.
5. RETURNS, CANCELLATIONS AND REFUNDS
Your rights to cancel an online purchase, return products and receive a refund are explained in our Refund Policy.
Nothing in our Refund Policy or these Terms limits the rights you have under applicable UK consumer law.
For most goods purchased online, consumers have a legal right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
If an item is faulty, damaged, not as described or otherwise does not comply with your statutory rights, please contact us so that we can resolve the issue in accordance with applicable law.
6. PERSONAL-USE PRODUCTS AND HYGIENE
Some of our products may be personal-use or hygiene-related products.
Where permitted by law, certain sealed goods may not be eligible for a change-of-mind return once their seal has been broken after delivery where they are not suitable for return for health protection or hygiene reasons.
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not comply with applicable consumer law.
Please see our Refund Policy for the conditions applicable to returns.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the content appearing on this website, including our branding, product photography, graphics, text, designs and other original content, belongs to Belgravia London or is used with permission.
You must not reproduce, copy, distribute, sell or commercially exploit our original website content without our permission, except where permitted by law.
Any third-party names, trademarks or content remain the property of their respective owners.
8. ACCEPTABLE USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to transmit malicious software or harmful code;
• to interfere with the security or operation of the website;
• to infringe the intellectual property or other rights of another person;
• to submit deliberately false or misleading information; or
• in any way that violates applicable law.
We may restrict access to our website where reasonably necessary to protect the website, our business, our customers or other users.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, including payment, delivery and ecommerce service providers.
Third-party websites and services may be governed by their own terms and privacy policies.
We are not responsible for the content or operation of third-party websites that we do not control.
10. SHOPIFY
Our store is hosted by Shopify.
Shopify provides the ecommerce technology that enables us to operate the online store. Purchases made through our store are transactions between you and Belgravia London.
Shopify and other service providers may process certain information as necessary to provide their services, subject to applicable privacy and data-protection requirements.
Please see our Privacy Policy for further information about how personal information is handled.
11. PRIVACY
We handle personal information in accordance with our Privacy Policy and applicable data-protection law.
Please review our Privacy Policy for information about what personal information is collected, why it is collected and how it is used.
12. WEBSITE INFORMATION AND ERRORS
We take reasonable care to ensure information on our website is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, delivery charges or availability.
Where an obvious error occurs, we may correct it as soon as reasonably possible.
If an error materially affects an order you have already placed, we will contact you and, where appropriate, give you the opportunity to cancel the affected order and receive a refund.
13. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms limits your statutory rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, except where applicable law provides otherwise.
If you use products purchased from us for commercial or business purposes rather than as a consumer, different legal rights may apply.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example where our services change or where changes are required to reflect applicable law.
The Terms that apply to your purchase will normally be those in effect when your order is placed.
The latest version of these Terms will be available on our website.
15. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the mandatory laws applicable where you live.
Nothing in these Terms is intended to restrict any right you may have to bring proceedings in a court available to you under applicable consumer law.
16. CONTACT INFORMATION
If you have any questions about these Terms or an order, please contact us:
Belgravia London
Email: belgravialondoninfo@gmail.com]
Last updated: 13 August 2026